Question 1

How do I find the right size or variant?

Accepted Answer

Every product page lists the available diameters and lengths with live stock per variant. Pick your options and the SKU, price, and availability update instantly — you can also search the catalog by manufacturer reference code.

Question 2

Do you offer bulk discounts?

Accepted Answer

Yes. Products with quantity breaks show a tier table on the product page — for example 5% off from 5 units and 10% off from 10. The discount is applied automatically at checkout, no code needed.

Question 3

Can I change or cancel an order after placing it?

Accepted Answer

Contact us as soon as possible through the Contact page. Orders that have not shipped yet can usually be changed or cancelled; once the parcel is on its way, the return policy applies instead.

Question 4

When do I get free shipping?

Accepted Answer

Orders with $350 or more of merchandise ship free. Below that, a flat $50 shipping fee applies.

Question 5

How fast will my order arrive?

Accepted Answer

Transit time depends on the destination and selected service. The available estimate is confirmed during checkout, and tracking is sent when the parcel is handed to the carrier.

Question 6

How do I track my order?

Accepted Answer

As soon as your parcel is handed to the carrier you receive an email with the tracking number, and the same link is always available under Orders in your account.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. You can also apply wallet credit to cover part — or all — of an order at checkout.

Question 8

Is VAT included in the prices?

Accepted Answer

Prices are shown without VAT. The applicable rate is added at checkout based on the shipping destination — 21% for Spain, 22% for Italy; US orders carry no VAT.

Question 9

When is my card charged?

Accepted Answer

Your card is charged when you place the order. You receive a payment confirmation by email, and every payment is listed in your order details.

Question 10

How does the $100 welcome gift work?

Accepted Answer

Verify your email and $100 in wallet credit is added automatically, making you a Bronze member. Credit is real money — 1 credit = $1 — and can be spent at checkout.

Question 11

How do I spend my wallet credit?

Accepted Answer

At checkout, choose how much credit to apply — up to the full order total. Any remainder is charged to your card.

Question 12

Does wallet credit expire?

Accepted Answer

No. Credit currently has no expiry date, and every movement — gifts, cashback, bonuses, spending — is recorded in your wallet ledger.

Question 13

How is cashback calculated?

Accepted Answer

Cashback is a percentage of your merchandise total after discounts (shipping and VAT excluded), based on your tier: 2% Bronze, 5% Silver, 10% Gold, 15% Platinum.

Question 14

When does cashback reach my wallet?

Accepted Answer

Cashback is credited to your wallet once payment for the order is confirmed. You can follow it in your wallet ledger and on the order page.

Question 15

Do sale items and bundles earn cashback?

Accepted Answer

Yes — cashback applies to the price you actually pay, including sale prices, bulk discounts, and bundle pricing.

Question 16

How do I move up loyalty tiers?

Accepted Answer

Tiers are based on qualifying spend: Silver from $1,500, Gold from $6,000, and Platinum from $20,000. Your cashback rate rises with each tier (2% → 5% → 10% → 15%).

Question 17

What do I get when I reach a new tier?

Accepted Answer

A higher cashback rate on every order, plus a one-time wallet bonus: $150 at Silver, $300 at Gold, and $1,000 at Platinum.

Question 18

What counts as qualifying spend?

Accepted Answer

The merchandise subtotal of your paid orders. Shipping fees and VAT are not included.

Question 19

Who is Dental Solutions?

Accepted Answer

Dental Solutions is a factory in Israel that manufactures and markets products for dental implants, the factory is one of the largest in Israel and you can find a variety of premium products and you can also send unique products for production to order.

Question 20

What is the hexagonal size of the implants?

Accepted Answer

The size of the hexagon in standard implants with a diameter of Ø3.5 / Ø3.75 / Ø4.2 / Ø5.0 / Ø6.0 is 2.42 internal hex connection.

The size of the hexagon in slim implants with a diameter of Ø3.0 is 2.0 slim internal hex connection.

Question 21

What is the raw material of the products?

Accepted Answer

Implants:

All of our implants are made from Premium Titanium Ti-6Al-4V (Grade 5).

Parts on implants:

Parts such as Abutments and Healing Caps are also made from Premium Titanium Ti-6Al-4V (Grade 5).

Laboratory parts:

Laboratory parts such as Transfers, Analogs are made of premium medical stainless steel.

Question 22

What is the surface of the implants?

Accepted Answer

Our implants have a premium SLA process.
SLAs are the leading and most common surface for dental implants in the world, the SLA process cleans all the residue from the aluminum after a sandblasting process designed to create desirable micro-holes in the implant.

Destroys bacteria and gives the implant complete cleanliness, the process gives the implant better bone absorption by combining grooves of different sizes as close as possible to the human bone, SLA process is known as the main basis for implant quality, the process is performed when implants are immersed in a special combination of specific acids.

The implant gets 2-4 micron macro cavities, many studies show that implants survive 98.8 percent with 5-10 year follow-up and no inflammatory cells along with faster healing time, at Dental Solution Factory, we offer you a wide and improved range.

One of the most advanced dental processes in the world, combining the highest quality work materials.

Question 23

How are your implants packaged?

Accepted Answer

Our factory has the highest standard sterile room for packing dental implants, Different types of test tubes, Sterile double packing And the GAMMA radiation process.

Question 24

What are the benefits of a spiral implant?

Accepted Answer

A spiral implant is among the most common in the world.

The optimal solution for immediate transplantation and immediate loading.

The spiral dental implant has self-drilling capabilities and a unique spiral body design that allows it to change its position during placement and obtain very high initial stability even in certain clinical cases.

Additional benefits:

Bone thickening and good initial stability.

Ability to self-direction during income.

Allows a change of direction to an optimal restoration site.

Allows for smaller osteotomy that helps minimize bone loss and reduce trauma.

Reduces the risk of damage to neighboring teeth.

Question 25

What are the benefits of a Cylindrical implant?

Accepted Answer

Even if it is a simple restoration of individual teeth and even if it is a complete restoration of the mouth,
The cylinder is a safe implant that can be controlled and stabilized easily and simply during placement.

A very common implant that most dental surgeons have been choosing for many years

Question 26

How long does a premium delivery take?

Accepted Answer

Delivery times for premium delivery:

Shipments to USA & Europe - 1-4 days.

Deliveries to the rest of the world - 4-10 days.

Question 27

How long does a regular delivery take?

Accepted Answer

Delivery times for regular deliveries:

The whole world - 14-27 days.

Question 28

How much does a premium delivery cost?

Accepted Answer

Orders with $350 or more of merchandise ship free. Below that, a flat $50 shipping fee applies.

Transit time depends on the destination and selected service and is confirmed during checkout.

Question 29

What is the handling time of order?

Accepted Answer

Our company has a large and tidy warehouse and we manage to ship the package one business day after purchase, This way we can ensure that our customers can receive the packages as quickly as possible.

Question 30

How long do I have a warranty on implants?

Accepted Answer

We offer a lifetime warranty on all types of implants (spiral implants, cylindrical implants, sinus implants).

Implant replacement + free premium delivery + compensation on the next purchase in case there is any problem with the implant.

*If the problem is in a patient such as diabetes, blood clotting, taking blood thinners or weak bone / bone deficiency The implant will be replaced only once on the same patient.

Question 31

How long warranty do I have on titanium parts?

Accepted Answer

Our company gives customers 10 years warranty on all titanium parts (straight, healing caps, screws, multiple units) Please keep proof of each purchase, transaction number, invoice.

Question 32

How long do I have a warranty on stainless steel and plastic parts?

Accepted Answer

Our company gives customers 5 years warranty on all stainless steel and plastic parts (analogues, transfers UCLA Abutments) Please keep proof of each purchase, transaction number, invoice.

Question 33

My package did not arrive, what should I do?

Accepted Answer

If the package does not arrive at the estimated delivery time we are always available to help you, we activate our contacts with the shipping companies and customs authorities in different countries and try to solve the problem.

If the shipment did not arrive due to unexpected shipping issues, there are two options:

First: We will send you the package again in premium shipping at no extra cost.

Second: We will send you a refund and ask to return the package to the sender.

Question 34

What should I do if I have customs problems?

Accepted Answer

We do not take responsibility for customs problems but we of course try to do everything to help the customer, We send all the paperwork that customs requests such as an invoice or proof of payment.

If you can not receive the package because customs holds it, we can request that the package be returned to us and sent to you again in a new shipment or that the money be returned to you.

Question 35

I got the wrong product, what should I do?

Accepted Answer

If the product does not fit due to an error in our company's warehouse or an error to some extent we will send you an immediate premium delivery with the product you expected to receive.

If you decide that you are no longer interested in the product, we will send you a refund and absorb the shipping cost of the product you return to us.

If the product is not suitable for a reason that the customer was confused and ordered by mistake or did not read the product instructions until the end, a refund will be sent only after we receive the product back (the shipping cost will be paid by the buyer).

Frequently Asked Questions

Ordering

Shipping

Payments

Wallet

Cashback

Loyalty

General

Get in touch

Your privacy choices