Terms of Service

These Terms of Service govern access to ds-implant.com, the Dental Solutions mobile applications and related services (together, the “Service”), and every order placed through them. The Service is operated by PROTECH SOLUTIONS LTD, Israeli company 516280435, registered at 1 Almazera, Mi'ilya 2514000, Israel (“Dental Solutions”, “we”, “us”). By creating an account, using the Service or submitting an order, you agree to these Terms and the policies incorporated into them.

1. Professional eligibility

The catalog is intended for dental professionals, clinics, laboratories and other qualified business purchasers. You represent that the information you provide is accurate, that you have authority to act for the purchasing organization, and that the purchaser and intended user are permitted to buy, import, possess and use the products under applicable law. The Service is not intended for patients or for persons under 18.

2. Accounts and social sign-in

You are responsible for keeping account credentials and devices secure, for activity performed through your account, and for promptly reporting suspected unauthorized use. Google, Facebook and Apple sign-in are optional authentication methods governed additionally by those providers' terms. We may require email verification, renewed authentication or other reasonable checks to protect an account. You may unlink a social account only when another usable sign-in method remains.

3. Product information and professional judgment

We work to keep descriptions, images, dimensions, availability and compatibility information accurate. Packaging, labeling or product appearance may change, and screen colors are approximate. References to a third-party system identify compatibility only and do not imply affiliation or endorsement. Product pages are not clinical advice and do not replace professional judgment, training, manufacturer instructions for use, contraindications or local regulatory requirements. Before use, the qualified professional must verify the exact item, platform, dimensions, sterility status, expiry date where relevant, and current instructions for use.

4. Availability and regulatory restrictions

Publication in the catalog does not mean that a product is registered, cleared or lawful for every use in every country. Certain products may be unavailable or may require documentation, a license or import approval in the destination. We may decline or cancel an order where supply, sanctions, export controls, safety, regulatory status, suspected misuse or destination restrictions make fulfillment inappropriate or unlawful.

5. Prices, discounts and taxes

Unless stated otherwise, prices are shown in US dollars and exclude shipping, VAT, customs duties, brokerage fees and destination charges. The checkout displays the price and discounts applied by our systems before submission. Quantity pricing and promotions may change prospectively and cannot be combined unless expressly stated. If a price, discount or product detail is clearly erroneous, we may contact you for approval at the correct terms or cancel and refund the affected item before dispatch.

6. Orders and contract formation

Submitting checkout is an offer to purchase. An automated acknowledgment confirms receipt, not final acceptance. We accept an order when payment is approved and the order enters fulfillment, subject to stock and compliance checks. We may limit quantities, request verification, split shipments, or reject an order before acceptance. If we cancel after capturing payment, we refund the cancelled amount to the original payment method or as otherwise required by law.

7. Payment and stored payment methods

Payments are processed by an authorized payment provider. We do not store full card numbers or security codes; where you choose to save a method, the provider supplies a payment token and limited display information. You authorize us and the payment provider to charge the total shown at checkout, including approved adjustments. You must use a payment method that you are authorized to use. Failed, reversed or disputed payments may suspend fulfillment, wallet benefits or account access while the matter is investigated.

8. Shipping, customs, title and risk

Available services, estimated delivery windows and charges are presented at checkout or in the Shipping Information page. Delivery dates are estimates unless expressly guaranteed. The purchaser is responsible for accurate recipient details, lawful import, licenses, customs clearance, duties and local charges unless checkout expressly says otherwise. Risk of loss transfers as required by applicable law and, for a business purchase where law permits, when the shipment is delivered to the carrier. Report visible transit damage, missing parcels or delivery discrepancies promptly so we can preserve carrier claims.

9. Returns, cancellation and refunds

The Return Policy forms part of these Terms. It explains the 10-day commercial return window for eligible unopened goods, sterile-barrier restrictions, defective or incorrect items, return authorization and refund timing. Nothing in these Terms or that policy limits a non-waivable cancellation, conformity, warranty or refund right granted by applicable law. Refund processing by us may be followed by additional posting time imposed by the card issuer or payment provider.

10. Wallet credit, cashback and promotions

Wallet credit, cashback, tiers, welcome benefits and bonuses are governed by the Loyalty Program Terms. Unless applicable law requires otherwise, credit is promotional account value, is not legal tender, is not transferable and cannot be redeemed for cash outside the Service. Returns, cancellations, chargebacks, fraud or calculation errors may reverse related rewards. We may correct an obvious ledger error while preserving an auditable record of the correction.

11. Acceptable use

You may not misuse the Service, interfere with security or operation, access another person's account, scrape or automate access without written permission, introduce malicious code, evade purchase restrictions, submit false information, infringe rights, conduct fraudulent transactions, resell unlawfully, or use products or content for an unlawful or unsafe purpose. We may investigate, preserve evidence and restrict access when reasonably necessary to protect customers, the business or the public.

12. Intellectual property and feedback

The Service, its software, design, original text, graphics and Dental Solutions branding are owned by us or licensed to us and are protected by intellectual-property law. Product and third-party marks remain the property of their owners. We grant you a limited, revocable, non-transferable right to use the Service for legitimate purchasing and account management. If you submit feedback or a review, you confirm it is truthful and lawful and grant us a non-exclusive right to display and use it for operating and improving the Service; we will not publish private support communications as reviews without permission.

13. Third-party services and links

The Service may rely on or link to payment, identity, analytics, mapping, delivery and app-store providers. Their services may be subject to separate terms and privacy notices. We are responsible for our selection and use of processors as required by law, but we do not control an independent third-party service or guarantee its continuous availability.

14. Service availability and changes

We may maintain, secure, improve or discontinue features and may correct content without notice. We do not promise uninterrupted or error-free access, but these Terms do not excuse us from obligations for an accepted order. If the Service is unavailable, contact support for an existing-order issue.

15. Warranties and liability

Mandatory warranties and remedies remain unaffected. Otherwise, to the maximum extent permitted by law, the Service is provided on an “as available” basis and implied warranties are excluded. Dental Solutions is not the treating clinician and is not liable for a clinical decision, off-label use, failure to follow instructions, incompatibility that the purchaser could reasonably verify, or unlawful import or use. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss. Our aggregate liability arising from a product or order will not exceed the amount paid for the affected product or order. These exclusions and limits do not apply where prohibited, including liability that cannot lawfully be limited for fraud, willful misconduct, gross negligence, death or personal injury.

16. Indemnity for business misuse

To the extent permitted by law, a business purchaser will indemnify Dental Solutions against third-party claims and reasonable costs caused by that purchaser's unlawful resale, unauthorized representations, misuse of the Service or products, or material breach of these Terms. This does not require indemnification for loss caused by our own breach, negligence or misconduct.

17. Suspension and account closure

You may request account deletion through Privacy settings, subject to records we must retain. We may suspend or close access for a material or repeated breach, fraud, security risk, legal requirement or threat to another person. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue. Closure does not erase payment obligations, accepted orders, accrued rights or provisions intended to survive.

18. Events beyond reasonable control

Neither party is responsible for delay caused by events beyond reasonable control, including carrier disruption, natural disaster, epidemic, war, government action, customs delay, utility failure or widespread network outage. The affected party must take reasonable steps to reduce the impact. This clause does not remove refund or other mandatory rights.

19. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without prejudice to mandatory rights and jurisdiction protections that apply where you reside or operate. The competent courts in Israel have jurisdiction where an exclusive forum is legally permitted. Before filing a claim, the parties are encouraged to contact one another and attempt in good faith to resolve the issue.

20. Changes, notices and general terms

We may update these Terms prospectively when the Service, commercial model or legal requirements change. Material changes are presented with a new version and, where appropriate, require renewed acceptance. The version accepted when an order was placed continues to govern that order unless law requires otherwise. Electronic notices may be delivered through the Service or to the account email. If one provision is unenforceable, the remainder continues in effect. Failure to enforce a provision is not a waiver. We may assign these Terms as part of a lawful reorganization or transfer of the business; you may not assign them without consent.

21. Contact

Questions about these Terms or an order can be submitted through the Contact page. The legal operator is PROTECH SOLUTIONS LTD, company 516280435, registered office: 1 Almazera, Mi'ilya 2514000, Israel.